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Enhance Your Debit and Credit Card Security


Enhance Your Debit and Credit Card Security


No one wants to deal with identity theft, fraudulent transactions on a credit or debit card, or any other issues when it comes to your money and personal information. There are a lot of different things you can do to enhance your security and protect yourself and your money from unauthorized use, most of which can be done right from the CSE app or online banking platform through a web browser.

  1. Enable mobile alerts for your debit and credit cards. Alerts are great to monitor your accounts for security purposes along with assisting you in managing your finances.
    • Currently, CSE offers multiple alert types that you can set up for your debit card through the CSE app, or mobile banking website under the Mobile Alerts Tab. Including alerts for, transactions, withdrawals, deposits, log-ins, and more.
    • For a CSE credit card, you can enable alerts but you must contact the credit union to set up those alerts.
  2. Enable multi-factor authentication, often known as MFA or 2FA. This can be done under the account preferences tab on your online banking platform under the Self Service and Preferences tab or on your CSE mobile app under Account Preferences.
    • When opted into MFA, you’ll receive an SMS text message with a code that needs to be entered at login, to verify that the login is you. Requiring MFA can prevent any unauthorized logins to your account.
  3. Add your card(s) to a digital wallet – such as Apple PayTM, Samsung PayTM and Google PayTM. These allow you to pay for things with your phone. The technology of this application uses a masked card number each time you complete a payment or transaction. This masked number helps prevent fraudsters from obtaining your actual card information. The masked card number changes every time a transaction is completed.
    • Please note some merchants don’t take mobile payments so verify before heading to the checkout line!
  4. Never give out or write down your Personal Identification Number, or PIN number. Only you should know your PIN. Note: Generally, you will not be able to submit a fraud or dispute claim for PIN-based transactions, as this assumes your PIN was given out voluntarily or written down in a place that was not secure.

A few other general best practices to keeping your information secure:

  • Always make sure your contact information is up to date with CSE including, address, email, and phone number. Occasionally CSE may reach out for information on a submitted claim or may need to contact you if there is any suspicious activity on your account(s).
  • Review your account or transactions regularly. Do this every month using your statement or account history online. This gives you the opportunity to find and report any potentially suspicious activity on your account as soon as it happens, or in a timely manner.

We hope that this information provides insight on how to safeguard your information and take the appropriate precautions to avoid having to submit a fraudulent or dispute claim, or deal with identity theft on your accounts.

If you do ever need to dispute a credit or debit card transaction, check out our Disputing Credit and Debit Card Transactions blog, or watch our 3-part CSE couch chat series on this topic. 

CSE Couch Chat Video - The Process of Fraud & Dispute Claims


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