IMPORTANT UPDATE

We are pleased to report that all major systems are functioning. We are still working on bringing TellerPhone24 back online. We appreciate your patience during this time.

Skip to Content

Attention Shared Branch Users: Enhanced Security for In-Person Verification

Attention Shared Branch Users: Enhanced Security for In-Person Verification

 

Attention Shared Branch Users: Enhanced Security for In-Person Verification

Your security is our top priority—both at CSE and through our Shared Branch partners. With the Shared Branch network, you can access your CSE accounts at over 5,000 credit union branches nationwide.

New Security Step for Out-of-State IDs:
Beginning May 1, 2025, if you visit a Shared Branch and present an out-of-state ID, you’ll now go through a quick multi-factor authentication process using a QR code and one-time passcode. This added security will apply to:

  • Loan payments
  • Cashier’s checks
  • Deposits & withdrawals
  • Transfers
  • Account inquiries

How it Works:

  1. Scan the QR code located in the shared-branch you are utilizing, or visit https://verify.coop.org/#/.
  2. Select your credit union’s name from a drop-down list.
  3. Enter your member number and the last four digits of your social security number.
  4. Upload a photo of your ID.
  5. Take a selfie.
  6. Show your one-time passcode to the teller (passcode is valid for 20 minutes).

Pro Tip: Save your validation for an even quicker experience next time!

0 comments

Denotes required fields

Aa Aa Aa