COVID-19 Latest Updates

Office Lobbies are CLOSED, Drive Ups are OPEN, Financial Relief Available for Members and more COVID-19 updates.

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Coronavirus Update

Coronavirus Update

 

Updated as of 3/23/20 at 3:00 PM

To comply with Governor DeWine’s “Stay At Home” order to combat the spread of COVID-19, we are making the difficult decision to close our office lobbies. However, all office drive ups are operating with full member service.

 

✔ New Accounts and Loans will all be conducted by phone appointment only and signed electronically.

 

✔ We are dedicating additional staff to our Contact Center to help absorb the additional phone call volume that we expect.

 

While this was an extremely difficult decision to make, it was necessary to ensure the health and safety of both members and employees. We are committed to doing everything we can to help our members get through these challenging times. If you are facing financial hardships, please review the financial relief we are offering to our members.

We appreciate your patience and understanding while we all adjust to these new ways to serve you.

 

Member Relief and FAQs

 


 

Annual Meeting Update

Our Annual Meeting will now be held remotely as our first ever Virtual Annual Meeting. We will still conduct our meeting on Tuesday, April 7th, at 6:30 PM. Final instructions on accessing the meeting from a computer or electronic device will be sent out soon.

 

Message from President and CEO

Message from President and CEO

At CSE Federal Credit Union, service to our members remains our top priority. We are actively working to understand the threats posed by the current Coronavirus (COVID-19) outbreak and are following the guidance and recommendations of health authorities to protect our members and employees.

As your trusted financial partner, we understand that we have an important role in your financial life. That being the case, we want you to know what we are doing to make sure that we continue to meet all of your financial needs while at the same time, safeguarding the health and safety of our employees and our members that visit our branch offices.

Here are the steps we are taking during the COVID-19 situation so that we can continue to serve you:

  • The Board of Directors has activated our Pandemic Illness Preparedness Plans and has directed credit union management to focus efforts on identifying essential services and making sure that our contingency plans are current and tested and that operations will continue uninterrupted.
  • We are taking precautionary steps and preventative safety measures to help protect the health of our employees and our members who visit our branch offices. Staff is exercising caution in their interaction with members and other employees and is regularly disinfecting work spaces and common areas.
  • We are closely monitoring the situation throughout Ohio and the U.S. and following recommendations from the Center for Disease Control and the Ohio Department of Health.
  • We will continue to do our best to provide the highest level of service to you throughout this situation. It’s what our members expect.

Protecting Our Members and Employees

Now, as the Coronavirus has hit close to home, we are asking for your cooperation in our efforts to safeguard the health of all of us. Here is what you can do to help:

  • If you are sick, please do not come to the credit union. We have other ways for you to obtain financial services.
  • When you do visit one of our branches, practice good personal hygiene and cover coughs and sneezes, use hand sanitizer and as much as possible, practice social distancing.
  • If you need cash, consider getting cash at one of our surcharge free ATM’s as an alternative to visiting our branches if you are concerned about being around others.
  • Consider reducing your need for cash by using one of our debit cards. We can make a card for you right here in our branch offices.
  • If you are not already signed up for our electronic services, eBranch, mobile app, mobile deposit, electronic bill payment, mobile alerts, and Apple, Samsung, and Google Pay, now is a great time to do so. Our staff is available to help you with these services.

Together, we will get through this. You can be confident that your credit union has your back. We will do everything we can to make sure that we are here for you and continue to be your trusted financial partner.

Stan Barnes
President and CEO

Amended Notice of Annual Business Meeting Event

AMENDED NOTICE of ANNUAL BUSINESS MEETING EVENT

As the COVID-19 (Coronavirus) outbreak has continued to spread to Ohio and Stark County, many events and gatherings have been impacted, including our Member Banquet and Scholarship Awards Dinner with Annual Meeting. Kent State University has canceled all face-to-face classes, gatherings, and events through April 12th at all campuses, including the Conference Center at the Stark Campus, which requires us to change venues for our event on April 7th.

We will now host virtual Annual Business Meeting from our Canton office located at 1380 Market Avenue North. All members who have purchased tickets will be contacted and reimbursed in a timely fashion. Members are still invited to attend our Annual Meeting virtually. Instructions to connect to the Annual Meeting will be available soon.

In an effort to reach as many members as possible, we will also broadcast our Annual Meeting on Facebook Live and YouTube Live. Please continue to watch our social media channels for more details about the event.

 

Board of Directors Election

Board of Directors Election

One important function of the Annual Meeting is to conduct and conclude voting and announce the newest members of the CSE Board of Directors. Currently, members have three ways to cast their ballots for our election:

  1. Online from an electronic device on March 25th, 26th or 27th
  2. Electronic voting before the Annual Meeting on Tuesday, April 7th from 4:30 PM – 6:30 PM
  3. By Absentee Ballot

These three options will continue to be available to all members in good-standing who would like to cast their votes.

Absentee Ballots are available now by calling 888-429-6354. Absentee ballots may be requested anytime from now until March 27th and are due back to our election partner, CUBallot, no later than April 2, 2020.

While we are disappointed to not have our normal Member Banquet, we understand the gravity of the situation. We will continue to monitor COVID-19 and reserve the right to make additional changes to the annual meeting event based on the recommendations of health and government officials.

Election Information

Helpful Links

If this situation is causing you or your family financial stress, please reach out to us right away so we can work with you on finding a solution.


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