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Coronavirus Update

Coronavirus Update

 

Updated as of 12/30/20


Masks Required for Entry!

To enter a CSE office, you must wear a mask that covers your mouth and nose at all times. For any person unable to wear a mask, our drive up and online services are available. If you are feeling ill, please do not come into a CSE office. We are able to serve you in the drive up or over the phone.

 

Stimulus Check Update

The IRS has begun delivering the second round of economic impact payments to eligible Americans. Many CSE members have started to see the pending deposit on their accounts. As of now, we are seeing deposits effective starting January 4th. This is a date that has been determined by the IRS and CSE cannot release these funds early. You can learn more about this second stimulus by reading the IRS press release. If you are still waiting on a Stimulus deposit, visit IRS.gov and utilize the "Get Your Refund Status" tool to track your payment.

 
Due to high call volume, please remember these alternative ways that you can check or be notified of your stimulus deposit at CSE:

View pending deposits on your accounts online

  • Log in to eBranch or your Mobile App, click the account you expect the deposit into and click the 'Pending' tab. This will show you detailed information such as the dollar amount, where the funds are coming from and the date in which you can expect the funds to be in your account.

Account Alerts

  • Get real-time updates for your credit union accounts via text. With account alerts*, you’ll receive notifications straight to your phone for things like deposits, withdrawals, low balances and more. You can also control when, where and what alerts you want to receive.
  • Set up account alerts in e.Branch or the CSE mobile app by selecting 'Mobile Alerts'

Text Banking

  • With Text Banking**, you have easy and constant access to your accounts in an instant. To activate Text Banking, set up your phone for mobile alerts online at e.Branch in the 'Self Service' tab.
  • To use Text Banking or to see all text banking commands, simply text 'Menu' to 22144.
 

What We are Asking from You

  • Appointments are recommended for services such as opening/closing accounts and completing loan applications.
  • Upon entering a CSE building, all entrants are required to wear a face covering. This is for your protection and ours.
  • Limited number of members in a lobby at any one time.
  • Please limit the number of people coming in to the lobby with you to people who must be present for your transactions or business.
  • Continue to practice social distancing.
  • If you are feeling ill, please do not come inside a CSE office. We are able to serve you in the drive up or over the phone.

What You can Expect from Us

  • Regular cleaning of all high-touch spaces, including counters, coin-machines, desks, seats and other common areas.
  • Plexiglass barriers on all teller windows and in each of our Loan and MSR offices.
  • Photo ID may be required for service in order to successfully identify members.
  • Restrooms remain unavailable for member use.

 

For members who are not comfortable visiting an office in-person, we continue to have a variety of options for fulfilling your banking needs. Our drive thru's remain full service at all offices, and we are still opening accounts, completing loan applications and all other services via phone appointments as well.

All Offices and Contact Center Hours:

Monday - Friday: 8:00 AM - 6:00 PM
Saturday: 9:00 AM - 3:00 PM

Special Hours for the at-risk population:
Tuesdays and Thursdays: 8:00 AM - 9:00 AM

 

Member Relief and FAQs

Message from President and CEO

Message from President and CEO

At CSE Federal Credit Union, service to our members remains our top priority. We are actively working to understand the threats posed by the current Coronavirus (COVID-19) outbreak and are following the guidance and recommendations of health authorities to protect our members and employees.

As your trusted financial partner, we understand that we have an important role in your financial life. That being the case, we want you to know what we are doing to make sure that we continue to meet all of your financial needs while at the same time, safeguarding the health and safety of our employees and our members that visit our branch offices.

Here are the steps we are taking during the COVID-19 situation so that we can continue to serve you:

  • The Board of Directors has activated our Pandemic Illness Preparedness Plans and has directed credit union management to focus efforts on identifying essential services and making sure that our contingency plans are current and tested and that operations will continue uninterrupted.
  • We are taking precautionary steps and preventative safety measures to help protect the health of our employees and our members who visit our branch offices. Staff is exercising caution in their interaction with members and other employees and is regularly disinfecting work spaces and common areas.
  • We are closely monitoring the situation throughout Ohio and the U.S. and following recommendations from the Center for Disease Control and the Ohio Department of Health.
  • We will continue to do our best to provide the highest level of service to you throughout this situation. It’s what our members expect.

Protecting Our Members and Employees

Now, as the Coronavirus has hit close to home, we are asking for your cooperation in our efforts to safeguard the health of all of us. Here is what you can do to help:

  • If you are sick, please do not come to the credit union. We have other ways for you to obtain financial services.
  • When you do visit one of our branches, practice good personal hygiene and cover coughs and sneezes, use hand sanitizer and as much as possible, practice social distancing.
  • If you need cash, consider getting cash at one of our surcharge free ATM’s as an alternative to visiting our branches if you are concerned about being around others.
  • Consider reducing your need for cash by using one of our debit cards. We can make a card for you right here in our branch offices.
  • If you are not already signed up for our electronic services, eBranch, mobile app, mobile deposit, electronic bill payment, mobile alerts, and Apple, Samsung, and Google Pay, now is a great time to do so. Our staff is available to help you with these services.

Together, we will get through this. You can be confident that your credit union has your back. We will do everything we can to make sure that we are here for you and continue to be your trusted financial partner.

Stan Barnes
President and CEO

Helpful Links

  • Check the CDC website for updates on the spread of COVID-19 and what we can do to stay healthy.
  • Keep up with local Northeast Ohio Coronavirus news at Cleveland.com.
  • Get Ohio updates from the Ohio Department of Health website.
  • Be aware of scams related to COVID-19. Don't click on any links or attachments that you aren't expecting, and only refer to reputable sources for updates on the pandemic. For more information, visit the Better Business Bureau website.
  • Sign up to get emails from CSE about COVID-19 updates.
  • Unemployment relief for employees without paid leave impacted by closures and operating restrictions
  • Economic Injury Disaster Loans that offer small businesses and non-profits access to necessary capital to survive until normal operations resume
  • Small Business Owner’s Guide to the CARES Act Information on programs and initiatives that will be available through the Coronavirus Aid, Relief, and Economic Security Act.
  • Business Members who are looking to take advantage of SBA loans for the Paycheck Protection Program as part of the CARES Act, can apply through Growth Capital Corp. They have a user-friendly application, quick turnaround time and do not require an existing banking relationship.
  • Development Services Agency Utility assistance programs have been extended, including the Winter Crisis Program and Home Energy Assistance Program.
  • Internal Revenue Service (IRS) Updates and information about economic impact payments.
  • Track My Stimulus Payment This page on the IRS website allows you to track the status of your stimulus check/payment and also allows filers and non-filers who typically receive tax refunds via paper checks to add their account information to receive direct deposit.

If this situation is causing you or your family financial stress, please reach out to us right away so we can work with you on finding a solution.


Questions, Comments, Concerns? Get in Touch

DO NOT send us Account Numbers, Social Security Numbers, Pin Numbers or Driver's License Numbers via e-mail! E-mail is not a secure way to send us that type of information.

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